1300 83 5678
8:30am - 5pm weekdays

How to claim

When you’re travelling with Velosure Travel Insurance cover you can rely on Hollard to help in the event of a disaster. Wherever you are Hollard is available over the phone 24 hours a day, with helpful operators who can guide you through the claims process.

Who to call if you need to make a claim

In an emergency
If you’re overseas, call +61 2 8883 7077.
If you’re in Australia, call 02 8883 7077.

For other claims
If you’re overseas, call +61 2 8883 7082.
If you’re in Australia, call 02 8883 7082.

Steps to make a claim

Step 1 - gather your documents
These may include records of bookings, police reports or any relevant documentation.

Step 2 - complete the online form
Once you have all your documents ready you can complete the online claim form.

Make a claim

If you have any issues just call us on +61 2 8883 7082